"Service Customer Review"

Re:  Service Advisor Eder Alcaraz -
Hello Jerry and Eric,

I wanted to take some time out of my day to recognize one of your employees
and the great job they did today.

This morning I called up and spoke with Eder in service about bringing in my
Jeep Overland Summit for a once-over regarding some updates.

Eder was friendly, communicative, on top of his game and he got me in and
out within the hour. Not only that but he went beyond my expectations and
checked out other parts of the vehicle while it was in your bays.

In this day and age, especially in customer service, we always hear the
complaints and negatives from customers, but I wanted to make sure that this
employee was singled out as an asset to your org in a customer facing
position.

Thanks for your time.

THANKS EDER!!

Have a great week and thanks for taking care of my Jeep.

P.S. I also want to recognize the tech\engineer who worked on my Jeep as
well.

The vehicle was returned in exactly the same condition it was when I dropped
it off which is something I definitely appreciate!! None of my settings/seat
position/mirror etc were disturbed and there were no dirty fingerprints,
scratches or other "lot mistakes" on my top of the line Jeep - thanks
again!!

Timothy S.
2012 Jeep Rubicon
2012 Jeep Grand Cherokee Overland Summit (the vehicle I brought in today.)

Timothy S.,2012 Jeep Rubicon & 2012 Jeep Grand Cherokee

"Jeep Gran Cherokee Purchase Experience"

Re:  Sales Manager Al Kutakh -

Attention Mr. Eric Van Ace

Gentleman,
Subject:  Customer Service Report

Late last March, I stopped by your dealership to shop the market for Grand Cherokees.  I planned to actually buy one in the summer, before the new model year begins.  By luck, I ran into Al Kutach, the sales manager, who told me that the model change was coming early; that if I wanted a 2013, the time to buy was now.

I described to Al the exact package and color of car that I was looking for.  He told me that he did not have such a car on the lot, but that he would do a search of local inventory.  He found a car meeting my description and had it sent to the lot.  Shortly, we closed a deal on it.  Getting the lowest price was not my primary concern, but Al did find a rebate available that made the cost a better fit in my budget.

I appreciate that Al made the effort to find me the car that I wanted to buy, no necessarily the car that he wanted to sell right then.  I have found that to be a rare experience in shopping for cars over the years.

After spending a little time with the new car, I find that is has every feature that I was looking for, as well as a few pleasant surprises.  I feel that will suit my needs for this type of car for a long time.  I am pleased to buy from a local dealership that will provide me with convenient access to warranty support and factory service when required.  I look forward to doing business with David Ellis Chrysler Jeep in the future and will recommend others shop there.

Sincerely,
Daniel H. 

Daniel H.,Jeep Grand Cherokee Owner

"Chrysler 300 Purchase Experience"

Re:  Salesman Nick Ellis -

Attn:  David Ellis

Dear Mr. Ellis,

I recently purchased a 300 Chrysler from your dealership in which I am very happy with but what I was equally impressed with was Nick Ellis' very prompt, professional, courteous service.  It is so rare to experience someone in sales that really knows his stuff and is as conscientious and fast in his execution as Nick Ellis was.

Thank you for such excellent service!

Harold B.

Harold B.,Chrysler 300

"Jeep Grand Cherokee Purchase Experience"

Re:  Salesman Jeff "The Beetle" Toczynski -

Dear Jeff,

We wanted to you to know that we are so impressed with the way you helped us with the purchase of our Jeep Grand Cherokee in November.  We have purchased several cars over the years from other dealerships and have never had such a great experience like we had with you and your company.

It was nice not to feel pressured and you took the time to go over all the details and listen to us to get an understanding of what exactly we were looking for in a vehicle.  We felt as if we were dealing with family which made the experience of purchasing the car a delight.

We look forward to purchasing all our cars from you in the future, and having our vehicle serviced at David Ellis Chrysler Jeep.

Thank you again for taking the time to help us with the purchase of our vehicle, you're the BEST!

Bob and Donna R.

Bob and Donna R.,Proud Owner of a Jeep Grand Cherokee

"Jeep Wrangler Purchase Experience"

Re:  Sales Manager Octavio Aguirre -

To Eric Van Ace (General Manager),

I want to use this letter to thank Mr. Octavio Aguirre for his proactive action in taking care of my wife.  We bought a brand new Jeep Wrangler last August and we have had quite a hassle with it.  The recent one was today a problem with the cylinder.  To my surprise they informed my wife that her jeep will be kept for three days, however no rental will be provided.

My wife was stranded at your dealership until 6:45pm when I got there.  I was very irate and did not understand why a rental is not being provided.  this is when I met Mr. Octavio Aquirre.  He was very empathetic, friendly and understanding.  He apologized and immediately provided a courtesy rental for us.  I know all the companies have policies.  However having a caring and concerned staff on your team made me very happy.

I am so grateful to Mr. Octavio, his dedication to service has saved a Jeep customer.  I will definitely buy my next car here and also recommend my friends and family to Mr. Octavio.

Please extend my gratitude to Mr. Octavio from my family.  He absolutely saved the day.

Sincerely,
Victor F.

Victor F.,Jeep Wrangler

"Jeep Grand Cherokee Purchase Experience"

Re:  General Manager - Eric Van Ace

Dear Eric,

I want to thank you for your patience and assistance throughout our transaction.  I am very happy with my purchase with the David Ellis organization.

I was referred to you by my good friend Bruce Bennett.  I value his opinion when it comes to cars; he really knows his stuff!  What I did not know when he referred me to you is that you would come to provide me with one of the best car buying experiences I have ever had.  The care, courtesy, knowledge, and concern extended by your staff was simply the best I have ever received.  I see that it starts from the top with you Eric and the example you must set for your staff.  Al was fantastic to deal with and helped put the deal together, Octavio was a complete gentleman and too great care in explaining the lease contract and made sure we were completely satisfied with our purchase; when I mentioned that the vehicle I was purchasing did no have a trailer hitch that I needed for my bike rack (I am an avid bicyclist), he made sure to arrange for one to be installed at no charge to me.  Finally, Jeff was wonderful with explaining the features of our new vehicle and offered his assistance to us whenever we might need it.

The bottom line is that I have purchased Mercedes from Calabasas and Beverly Hills, Lexus from Westlake Village and Woodland Hills, Porsches from Beverly Hills.  All of y prior car buying experiences pale in comparison to the extraordinary level of service that I received from David Ellis.  I genuinely commend you for the fine job you do running your dealership and with your incredible staff.  I will not hesitate to recommend David Ellis to my friends and clients.

All the best,
Brad W.

Brad W.,Jeep Grand Cherokee

"Service Customer Review"

Re: Service Advisor Eder Alacaraz -
Very satisfied with your excellent team. We went to different shops/dealers around the San Fernando Valley before decided to trust your service. So, we are 100% sure that David Ellis at Canoga Park is the best place to go when our car needs maintenance. Also, you have the best customer service ever. Thank you and keep up the good work! 

Tarek K.,2007 Dodge Caliber

"Service Customer Review"

Re:  Service Advisor Eder Alcaraz -
Comfortable waiting room, great service, friendly,courteous staff. Can't think of any improvements. 

Sara L.,2009 JEEP LIBERTY

"Service Customer Review"

Re:  Service Advisor Eder Alcaraz -
WOW would rate higher if I could. Chris the financial wizard Ralph my sales guy was great.

Taylor H.,2013 Chrysler 300

"Service Customer Review"

Pat did a great job for us as usual...

Marian H.,2002 Chrysler Town & Country

"Service Customer Review"

As usual, the service was prompt and thorough. 

Charlotte W.,2007 Chrysler 300

"Service Customer Review"

I have always been treated like i was a member David family - good service and made wecome. 

Joseph P.,2010 Jeep Liberty

"2013 Jeep Wrangler Review"

Jeff's knowledge about the business as well as his overall willingness to make us (the customer) happy, made my drive from Fullerton well worth the trip. Once again, hats off to you and your staff!

Sean,Sales Customer

"Service Customer Review"

The Service provided was both efficiently accomplished, and I was notified of all that would be taking place with my vehicle. there were no surprises or things done without my knowledge. I commend the David Ellis Crew. 

John S.,2012 Jeep Grand Cherokee

"2013 Jeep Wrangler Review"

Jeff, the fleet manager, treated me with dignity and respect. As soon as I spoke with him on the phone, I knew he would sell me a jeep. The process wasn't 8 or 9 hours of pressure to buy. He made it simple and made feel important! I couldn't be happier! 

Juliana L.,Sales Customer

"2013 Jeep Wrangler Unlimited Review"

Eric Van Ace and Jeff (aka Paul McCartney)were the greatest salesman and sales manager I've ever had in my car dealership experience. This is my first American car purchase and it's been a joy working with those guys! 

Niles K.,Sales Customer

"Service Customer Review"

I think the dealership that works at building relationships with the customers increases sales by customer loyalty and referrals. I'm the type of client who appreciates the personal connection. 

Darren M.,2005 Jeep Liberty 4x4

"2013 Jeep Wrangler Unlimited Review"

Everyone very friendly and relaxed. Not at all pushy and very helpful.

Laura L.,Sales Customer

"Service Customer Review"

Just want to say that my service advisor Eder is very nice and professional:) 

Adrianna B.,2012 Jeep Wrangler

"2013 Jeep Patriot Review"

I absolutely had a great experience. When I came to your store it was directly after leaving another dealer that mistreated me. Your staff in turn provided me with the most professional and friendly treatment I have EVER received when buying a car. I have never owned anything but Fords, and that goes for most of my family as well. They are impressed with the Jeep product I bought, and with the deal and treatment I received. I will send everyone I can to you to buy cars. Thanks Again! 

Matthew N.,Sales Customer

"Service Customer Review"

I appreciate your concern for customer satisfaction...   My experiences with all of your staff over the 16 months I have owned my car have all been terrific!!! 

Sherry,2012 Jeep Wrangler

"Service Customer Review"

Always on time - always professional - even when you get news you do not want. My family and I have been buying and getting service from David Ellis for years ... 

Barbara O.,2008 Chrysler Pacifica

"Service Customer Review"

I have to say the cashiers are wonderful. They help out with all my questions and are a lively bunch! They are the reason I come back!! 

Tina H.,1998 Jeep Cherokee

"2013 Jeep Patriot Review"

Everyone was so helpful! I didn't feel like I was shark bait. They were honest and treated us like real people and like a friend. Especially Jeff! I am in love with my car!! Thank you guys so much for everything. 

Megan R.,Sales Customer

Got Questions?
Ask for Nick Ellis
(800)754-8958
Edeals@DavidEllisChrysler.com

The David Ellis Chrysler Jeep Experience

• Customer Satisfaction:  Awarded 5 Star Dealership by Chrysler
  
  

• Three Dealerships stocked with Inventory (New and Used)
  
  

• Easy Financing:  Good, Bad or no Credit
  
  

• Lease Options Available
  
  

• Trade In:  We buy them all
  
  

• Certified Service and Parts Department
  
  

• Authorized Mopar Dealer